1. How often do you use the bus?

2. What is the main reason you travel by bus?

3. Which of the following do you regularly use the bus to access?

(Select all that apply)

4. Approximately how many buses do you normally take to complete your most common journey?

5. Which bus operator do you use most often?

Select and start typing for suggestions

6. How satisfied are you with your local bus service?

What makes you feel dissatisfied?

(optional)

7. What are the biggest barriers preventing you from using buses more often?

(Select all that apply)

8. During the last three months, how often have you experienced the following?

Never Rarely Occasionally Frequently Very frequently

Bus cancelled without notice.

Bus over 10 minutes late.

Bus failed to arrive.

Bus too full to board.

Evening services unavailable.

Sunday services unavailable.

Missed connection.

Driver passed my stop.

Poor information during disruption.

9. If your primary bus route was cancelled or drastically altered, what would be the impact on your life?

(Select all that apply)

10. Have bus problems ever caused any of the following?

(Select all that apply)

11. How would you rate the value for money of bus fares?

(Select the statement that best applies)

12. Have bus fares ever stopped you making a journey?

13. To what extent do you agree or disagree with the following statements:

"I feel safe and comfortable using the bus stops and shelters in my local area."
"I feel safe and comfortable when travelling by bus in my local area."

14. Do you consider yourself to have a disability, mobility issue, or long-term health condition?

Do you feel that you can reliably access current bus service?

Which accessibility barriers have you experienced?

15. How important are the following improvements?

Very Important Quite important Not very important Not important at all Unsure

More reliable services.

More frequent buses.

Later evening services.

Better Sunday services.

Lower fares.

Daily fare caps.

One ticket across all operators.

Better real-time information.

Better bus stops and shelters.

Better accessibility.

More bus priority lanes.

More rural services.

Modern zero-emission buses.

Local authorities planning routes based on community need.

Profits reinvested into improving bus services.

16. Which ONE improvement would make the biggest difference?

17. If buses became more reliable, more frequent and more affordable, how would your travel change?

18. Has a poor bus service ever had a significant impact on your life?

Please tell us what happened (optional)

19. Has the bus ever been a vital lifeline for you or someone you know?

Please tell us about it (optional)

20. What is your age range?

21. How do you describe your gender?

22. Which best describes your current employment status?

(select all that apply)

23. Are you eligible for free concessionary bus travel?

24. Do you have regular access to a car or van as a driver or passenger for your daily journeys?

If you currently drive, how many local car journeys each week could be replaced by bus?

25. What is your home postcode?

(This helps us map which areas have the poorest service)
By providing these details, consent is granted for this contact information to be securely shared with the specific community transport group covering the submitted postcode. Data will be used solely for relevant local campaign updates and will never be shared with commercial third parties. Consent may be withdrawn at any time.