Better Buses

Your say in making the buses better

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What people have said so far (sorted by rating)

I recently used the Lothian bus service in Edinburgh and found them of a much greater standard (cleanliness, frequency, efficiency, friendliness of drivers, value, comfort etc. etc.) than the First buses in Glasgow. I wish they could operate in Glasgow to challenge the apparent monopoly of bus routes First currently… Continue reading…
Anthony Newman. At a Glasgow bus stop.
1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, 5.00 out of 5)
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The fact you need the exact change every time you go on a bus is ridiculous. It puts me off going on the buses at all. Is it not possible to have drivers give passengers change, as is the case in most other ‘cosmopolitan’ cities? Also, the fares seem completely… Continue reading…
JC. At a Glasgow bus stop.
1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, 5.00 out of 5)
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Patrick, I was looking at first bus’ website. The return ticket is apparently non-refundable, even if First fail to provide a service and cancel buses for whatever reason. How can they get away with such an exploitative T&C?… Continue reading…
A.R. At a Glasgow bus stop.
1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, 5.00 out of 5)
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Another sparkling example of First Buses customer service. Is there any way of viewing their complaints? If they receive some public funding then surely we have a right to see a breakdown of complaints and how they are dealt with. I made a complaint about offensive racist behaviour by a… Continue reading…
J. At a Glasgow bus stop.
1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, 5.00 out of 5)
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I’m a pretty frequent bus user, usually a couple of times a week. The things that spring to mind with regards to improvements for the buses are ticketing and mapping. With regards to tickets – it would be great if you could buy a single journey ticket that lasted about… Continue reading…
via email. At a Glasgow bus stop.
1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, 5.00 out of 5)
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I’ve also just thought…First operate Scotrail too. Surely it can’t be healthy that a single company controls both main forms of transport. If First drive people off the buses, then they are going to pick up business on the trains. Conversely, if they duff up the trains, then people will… Continue reading…
Curious.... At a Glasgow bus stop.
1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, 5.00 out of 5)
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I have travelled, worked and lived in cities all over Europe. Glasgow has the worst bus service and most un-integratd public transport system of any I have visited, only marginally pipped by Liverpool where Arriva (and even First) do not insist on exact fares. Arriving home from Berlin for instance,… Continue reading…
Ewan Hunter. At a Glasgow bus stop.
1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, 5.00 out of 5)
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What would make the buses better for me is having a bus service that arrives ON time. Not early. Not late. Just when it ought to. See, maybe buses can turn up when they feel like it but it doesn’t work that way at my university or place of work.… Continue reading…
Grant Byrne. At a Glasgow bus stop.
1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, 5.00 out of 5)
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Use of a smart card system on different forms of travel with diffident companies. I would use it much more. Used to live in Hong Kong and they had octopus card back in 97. Oyster card system in London is also great. Glasgow needs to stay competitive with other cities… Continue reading…
Patrick Cichy. At a Glasgow bus stop.
1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, 5.00 out of 5)
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I USE THE SERVICE 11 BUS TO GET TO WORK AT WEEKENDS, I START WORK AT 8AM THIS SERVICE DOESNT START UNTIL 8.01ON A SUNDAY FROM ROBROYSTON NO USE TO ME OR MY COLLEAGUES FROM THIS AREA, SO AN EARLIER BUS WOULD BE BETTER FOR US. THERE USED TO BE… Continue reading…
MARGARET GALLAGHER. At a Glasgow bus stop.
1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, 5.00 out of 5)
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