Better Buses

Glasgow

Another sparkling example of First Buses customer service. Is there any way of viewing their complaints? If they receive some public funding then surely we have a right to see a breakdown of complaints and how they are dealt with.

I made a complaint about offensive racist behaviour by a First driver towards a young African mother. I got absolutely nowhere with them – reminds me of  this article from the Hamilton Advertiser:  ‘A WOMAN this week called for a bus driver to be sacked after claiming he verbally abused her for being gay.’

The article says that FirstBus did not take the complaint seriously enough.

 

J. At a Glasgow bus stop.

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