Another sparkling example of First Buses customer service. Is there any way of viewing their complaints? If they receive some public funding then surely we have a right to see a breakdown of complaints and how they are dealt with.
I made a complaint about offensive racist behaviour by a First driver towards a young African mother. I got absolutely nowhere with them – reminds me of this article from the Hamilton Advertiser: ‘A WOMAN this week called for a bus driver to be sacked after claiming he verbally abused her for being gay.’
The article says that FirstBus did not take the complaint seriously enough.