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Government Accused of blocking Basic Bus Survey

Green Media Release  26 June 2012

The Scottish Government is under pressure to stop blocking a “basic first step” that would result in better bus services.

Patrick Harvie, Green MSP for Glasgow, has received confirmation from Transport Minister Keith Brown that he is resisting calls for a survey of passenger satisfaction so bus companies’ performance can be compared.

Mr Harvie has a motion in the Scottish Parliament calling for such a survey and it has yet to be signed by any SNP MSPs, but has the backing of MSPs from Labour, the Conservatives and the Liberal Democrats.

The Managing Director of First Bus in Glasgow agrees a passenger satisfaction survey would be a positive development and that his firm would support such an initiative.

Consumer watchdog Passenger Focus says a similar survey carried out in England and Wales is helping deliver improvements for passengers while ensuring value for money for the public purse.

Patrick Harvie said:

“Bus users in Glasgow have been inundating my Better Buses website, expressing their dissatisfaction with the services in Scotland’s biggest city. A passenger survey like they have south of the border would be a basic first step to addressing this.

“The resistance being shown by the SNP Transport Minister and the lack of enthusiasm from his MSP colleagues is bewildering. They are blocking something that has the support of all other parties, the consumer watchdog and one of the biggest bus operators.

“Just a few weeks ago the minister admitted the government doesn’t keep track of how reliable the buses are. Is he now really saying passenger views aren’t important?”

Response from minister:

Patrick’s motion calling for a bus passenger survey:

Response from First Bus:

Response from Passenger Focus: